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Are you losing a large amount of revenue by not being able to monitor your ground handling services effectively or manage your turnarounds more efficiently? Do you have constant problems in trying to manage a paper trail for service requests and adhoc requirements from your customers? Are you struggling to identify your billing charges, sign off’s and out of contract service costs? Would you like to manage all your stations remotely?
Q-Operations
The Q-Operations System is a solution designed for service management businesses manage their daily operations in real-time:
- Can be used by ground handlers, airlines and airport operators.
- Easy to use system.
- Combines wireless and web technology.
- Provides a seamless method for recording, tracking and capturing all your operational metrics.
- Ensures all ramp, cabin, catering, passenger and field operations are delivered as per contract.
- Allows you to track your people movements and equipment usage generating extensive management reports to assist your decision making process.
Easy Process
Q-Operations is designed to be flexible allowing you to set up a variety of service categories, types, tasks, rates and customers to help track your operations:
- Record job information with simple updates
- Use a web enabled mobile phone, PDA or hand held device
- Record precise job details for all services.
You can use Q-Operations to monitor:
- Aircraft “turns”
- Ramp services
- Equipment health checks for maintenance data
- Off and on loading catering
- Lost and found baggage
- Security personnel
- Resource movements
User updates from multiple devices and locations are automatically transmitted to the Q-Operations Web server and are logged per customer ready for invoicing export to a financial system of your choice. All transactions are editable by system administrators who can review and adjust any of the details before committing them to invoice production.
Q-Operations can provide you with a dashboard which allows you to track operations in all your remote stations, a billing system to calculate all your service charges for invoicing, an on-line customer authorisations dashboard for customers to use as a means of authorising services and additional work, a maintenance health check module for use with all equipment which can report daily equipment health and track problems in the field.
Q-Operations Modules
Q-Remote Dashboard
- For remote gate management for multiple stations
- Visual dashboard and work in progress in real-time
- Instant view of real-time events i.e. aircraft turns
- Automated alerts for delays and services starting late
- Can be used for any contract service management
Q-Billing
- For automated billing of services tasks and timings
- Will calculate all billing charges
- Will calculate equipment pooling costs
- Will manage multiple billing scenarios
- Will manage multiple clients
Q-Authorisations
- Provides your customers with a remote dashboard for authorising contract services
- Customers pays monthly to subscribe
- Allows all adhoc and additional services to be logged and sent for approval
- Eliminates the problem of unsigned charge sheets
- Reduces manpower and admin costs
- Provides visibility and real time operations to your customers
- Eliminates overdue invoice queries, disputes and non-payment of invoices
Q-Maintenance Health Check
- This module provides 90% of the information requirements needed for tracking your equipment – no need to install expensive black box tracking systems
- Real-time information updates on your equipment health – sent by operators at the start of a shift.
- Information on engine status, engine hours, oil temperature, water, battery
- Allows operators to report real-time mechanical problems
- Instant alerts to the Maintenance facility
- Integrates with the Q-GEMS MRO ERP
- Provides MIS on areas of operation and “who is using what equipment where”.
- Improves Health & Safety
- Reduces breakdowns & increases equipment availability
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