Aircraft Turnaround Management and Analysis
The Challenge
The client was a low cost carrier and the control and
analysis of aircraft turnarounds were critical to their
business as each minute of the aircraft on the ground
represented losses. The customer was using a manual
system to record tasks associated with an Aircraft
turnaround. When problems arose in the process, there
was no indication to a supervisor and all actions to prevent
problems were reactive and after the event and reporting
after the event were irregular.
Additional services requested by the airline were also not being recorded and the ground handler was
loosing revenue from unreported work.
Manual input of the information was error prone and after the event which led to delays in the invoice
going to the customer and to a high number of invoice queries.
The Solution
A web application was written to control and monitor an aircraft turnaround. Turnaround tasks were
definable via an administration console and tasks were entered by workers in the field using mobile
devices with a web browser application. Each task and the timings and resources used were recorded
in real time allowing a manager (local and remote) to overview the progress of a turnaround via a web
based dashboard and take action as necessary as problems arose.
As the application was web based, recording of turnaround information could occur from any station
around the world allowing managers from a central location to know the status of any flight on the
ground at any location.
A customer web login was also provided so that the customer could see job and invoice information
from the ground handling operation as soon as the job was complete.
The Benefits
- Turnaround management becomes precise
- Potential delays can be eliminated
- Real time recording of tasks and resources with further manual input
- Managers could view work in progress and deal with problems in real time via the
management dashboard
- Remote stations could also be monitored as the application was web based
- Poor performance at various stations could be addressed
- MIS - trend analysis, performance measurement, service levels could be reported
- Less revenue leakage due to proper recording of additional tasks
- Fewer invoice queries due to timely invoicing and fewer input errors
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