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Airport Ground Support Equipment Tracking System for Major European Airline

The Challenge
Along side the request for a new ERP application for maintenance operations, our major airline customer was also keen to develop and implement a tracking system across their equipment fleet to make their operations more efficient. They wanted to able to analyse their fleet efficiencies, receive maintenance data for their workshops, control equipment usage and produce management reports on operational metrics, equipment utilisation, operators performance, accidents and fleet movements. Most importantly they wanted to pinpoint the precise position of any piece of equipment at any time to analyse its current status i.e. idling or moving, driver, engine date (engine hours) and be able to assign to a job or workshop if they found that the equipment was dangerous to operate. The solution also had to be flexible on communications and as cost effective as possible to run and manage.

The Solution
We developed a fully functional integrated Telematics solution by developing all the application software and integrating it with 3rd party Telematics components and technologies. We produced a Telematics device that could communicate with a web server and was deployed in each piece of equipment in the field. This device houses a SIM card utilising GPRS data services from the Telco so that data would be transmitted from each device periodically. This device also logged GPS information and could track the precise location of the equipment; it could send updates on the number of engine hours used on a daily basis and any other engine data needed by maintenance. It was also integrated with a 3rd party access control device so that only authorised users were able to drive or operate certain equipment groups - access control was managed via swiping a Mi-fare airport ID badge on a reader on the equipment – the badge was worn by everybody working airside.

This tracking solution provided our customer with multiple benefits as both operations and maintenance personnel would be able to receive updates from all their equipment everyday with no reliance on operators or employees to do this manually. They could also see where their equipment was operating via GPS and be able to reduce redundancy where equipment was standing still and not being utilised.

The Benefits

  • Equipment location and tracking – precise pinpointing of equipment at any time
  • Engine data uploads - allowing maintenance to occur based on engine hours and not monthly as previously - this represented 3 5% cost savings in maintenance costs per equipment
  • Operational awareness – providing greater fleet efficiencies, cost savings, better equipment utilisation, controlled access, usage metrics, fuel savings
  • Reduced accidents by 80% saving millions of Euros in damages ever year
  • Prolonged equipment life – on time maintenance and pre-empting breakdowns
  • Controlled emissions by ensuring on time maintenance and regular checks
  • Brought overall cost savings to ground handling operations 35 - 40% overall
  • Tracking also used for equipment pooling and billing